Frequently Asked Questions

Go to your dashboard and click 'New invoice'. Fill in your client details, add line items (description, quantity, unit price), choose a VAT rate, and click 'Create invoice'. Facturama generates a professional PDF, emails it to your client, and starts the automated follow-up sequence — all automatically.

Yes. Go to Account → Company details, upload your logo (PNG or JPG, under 2MB). It will appear on every PDF invoice you generate automatically. Supported formats: PNG, JPG, WebP.

Facturama supports three VAT rates: 0% (VAT-exempt), 9% (reduced rate, e.g. food, books), and 21% (standard Dutch BTW rate). You choose the rate per invoice. VAT amounts are broken out separately on the PDF and in the UBL XML file.

Yes — this is one of Facturama's unique differentiators. Every invoice can be exported as a UBL 2.1 XML file, which is the format required by Dutch accounting software like Moneybird, Exact Online, and Snelstart. Go to the invoice in your dashboard and click 'Download UBL XML'. This eliminates double-entry bookkeeping.

Yes. After creating an invoice, click 'Download PDF' on the success screen or from your dashboard invoice list. PDFs are generated with your company logo, client details, line items, VAT breakdown, and a professional layout. You can also choose from three colour themes (orange, blue, or green) in Account settings.

When creating an invoice, toggle 'Recurring invoice' and select monthly or quarterly. Facturama will automatically generate and send the next invoice on the scheduled date — same client, same line items, auto-incremented invoice number. You'll be notified each time one is sent. You can pause or cancel recurring invoices from your dashboard at any time.

Yes — three themes are available: Orange (default), Blue, and Green. Go to Account → PDF theme and click your preferred colour. All future PDFs will use that theme. The theme affects the header colour, table accents, and amount highlighting on the PDF.

In the invoice builder, you'll find a 'Language' dropdown (English, Nederlands, Deutsch, Français). Select the language and the PDF labels (invoice number, due date, VAT, etc.) and the automated reminder emails will all be sent in that language. Perfect for international clients.

Go to Account → Zapier / Make webhook. Paste your Zapier or Make webhook URL. Facturama will send a POST request with the invoice details (client name, amount, invoice number) every time an invoice is marked as paid — either manually or via Stripe. Use this to trigger automations like adding to a spreadsheet, sending a Slack message, or updating your CRM.

The free plan allows you to create and chase up to 3 invoices simultaneously. All Invoice Builder features are available — PDF generation, UBL export, line items, VAT, recurring invoices. To create unlimited invoices, upgrade to Pro at €9,95/month. No credit card required to start.

Facturama is an automated invoice follow-up tool for freelancers and small businesses. You add your overdue invoices, and Facturama sends a sequence of escalating reminder emails — friendly at first, firm at the end — until your client pays. It costs €9,95/mo and takes 2 minutes to set up.

When an invoice becomes overdue, Facturama automatically sends a reminder email on your behalf. If the client doesn't pay, it sends another reminder a few days later with a slightly firmer tone. This continues through 4 escalation stages (day 3, 7, 14, and 30 overdue), stopping automatically when you record payment.

No — and here's why: the reminders look like they came from you, use your email address, and are professionally worded. Most clients who pay late do so because of oversight, not malice. A professional reminder actually signals that you run a tight business. The emails are never aggressive — Stage 1 is barely more than 'friendly reminder'.

No. The reply-to address is your own email address, and the emails are written in first-person, professional language. Clients reply directly to you. There is no 'sent via Facturama' disclosure in the emails.

No — Facturama is specifically focused on follow-up, not invoicing. You create invoices in your existing tool (Wave, FreshBooks, QuickBooks, a spreadsheet, Google Docs — anything). Then you add the invoice details to Facturama so it can chase the payment.

Facturama works alongside any invoicing tool. There's no direct integration required — you paste in the invoice details (client email, amount, due date). If your invoicing tool has a payment link, you can include that in Facturama's reminder emails too.

Reminder emails are sent from invoices@facturama.nl by default, but show your name as the sender and use your email address as the reply-to. Clients replying will reach your inbox directly. Future versions will support custom sending domains.

Yes — you can edit the subject lines and email body for each of the 4 escalation stages. Facturama provides well-tested defaults, but you can personalise the tone, add specific references, or include your own payment terms.

Facturama includes a 'flag an issue' link in reminder emails. When a client clicks it and flags a dispute, Facturama pauses the follow-up sequence for that invoice and notifies you. You can then resolve the dispute directly and resume chasing once it's settled.

Mark the invoice as paid in your Facturama dashboard. The sequence stops immediately. You can also pause reminders manually at any time — for example, if a client has committed to a payment date.

The free plan lets you chase up to 3 invoices simultaneously. You get the full 4-stage escalation sequence, payment links, and email tracking. No credit card required. The €9,95/mo Pro plan removes the limit entirely.

No contract, no minimum commitment. Facturama is month-to-month. You can cancel at any time from your dashboard and won't be charged after cancellation.

Reminder emails include a Stripe-powered payment link. Clients can pay by credit card, debit card, or iDEAL (Netherlands). More payment methods are planned. Note: Facturama collects payment on your behalf — you receive funds directly via Stripe Connect.

Yes. All reminder emails include an opt-out link. Client data is stored securely on EU-region servers. Facturama processes data as a data processor on your behalf, with a Data Processing Agreement available on request.

Setup takes approximately 2 minutes. Sign up, connect Stripe (to enable payment links), and add your first invoice. Facturama sends the first reminder automatically when the invoice passes its due date.